Instruments for Life

FAQs

FAQs

  1. Is it safe to purchase online?
  2. Do I have to pay for shipping? Is shipping expensive?
  3. What are the advantages of buying online?
  4. Why should I buy from TheStringInstrumentShop.com?
  5. Do you have a return policy?
  6. How do I know which instrument is suitable for me?
  7. How long does shipping of instruments typically take?
  8. Does TheStringInstrumentShop.com offer warranty against product defects?
  9. What about repair and restoration of instruments?
  10. Do instruments purchased need additional setting up?
  11. I noticed that you sell a number of Chinese-made instruments. Are they reliable?

Answers:

  1. People should be aware that as long as they are dealing with reputable companies, there should be little doubt about the safety of buying online. It should be noted that many a times, online transactions are far safer and more secure than face-to-face transactions that are performed every day. Furthermore, TheStringInstrumentShop.com is a registered company in Malaysia (The String Instrument Shop : 82560). Our payment gateway is iPay88, which is a MSC Status Company operated by Mobile88.com Sdn. Bhd.(Co. No. 521817-M) since year 2006.
  2. Yes, you will have to pay for shipping, unless otherwise specified. However, you will still enjoy great savings as we do allow combined shipping. For example, if you were to purchase a set of strings and it costs RM 10.00 to have it delivered to you, you will find that the cost for shipping may be the same (depends on the type of product) for two sets, so you save on shipping costs this way.
  3. Buying an instrument online usually has several advantages, compared to buying from the recommendation of your local music teacher, as some teachers may mark up the price for profit. Additionally, online purchase of an instrument usually costs less since the cost of warehousing is not added to the instrument price tag. Furthermore, online instrument purchases are always accompanied by a return policy, in case you are not satisfied with the product.
  4. Buying from TheStringInstrumentShop.com has several benefits. Please click here for more details.
  5. Yes we do. We offer a 30-day money back guarantee if you are not satisfied with the product you purchased. We would appreciate feedback as to why you choose to return the product as doing so allows us to serve you better in the future. For more info, please click here.
  6. Choosing the right instrument can be a real headache sometimes, which is why we prepared a comprehensive guide to assist buyers here.
  7. Shipping usually takes 3 to 14 working days, depending on region, the type of product purchased or the mode of delivery chosen.
  8. Yes. Our products are guaranteed against defects for up to 12 months from the date of purchase. This guarantee does not cover wear and tear that results from normal usage. A properly maintained instrument will last for many years. Additionally, strings, bridges, pegs and other accessories are not covered as these are maintenance items.
  9. Buying an instrument from us guarantees you total peace of mind as you can never be too far from the nearest authorized repair and restoration center. See here for a list of authorized centers.
  10. No, unless otherwise specified, all instruments are ready to play upon arrival. For stringed instruments, the strings (and certain accessories) for instance, may be loosened to prevent damage during shipping.
  11. Yes, they are very reliable. This is due to the fact that the quality of Chinese-made instruments has improved dramatically over the years. In fact, a major chunk of instruments found on the market today are actually Chinese-made. Interestingly, many Chinese instruments are sold as ‘European’ instruments by European instrument makers and distributors. Furthermore, it may prove more advantageous from a cost-perspective as Chinese-made instruments usually sell for a fraction of the cost of their equivalent European-made counterparts. For example, a $10,000 European-made instrument may be equivalent to a $2,000 Chinese-made instrument. Not convinced? Buy one today and see for yourself. We guarantee a return policy if you are in any way not satisfied with your purchase.